IDs and PINs are issued by the University of Arizona Graduate College or the University of Arizona Undergraduate College upon admission into that college. If you have been admitted to one of these colleges and have not received your ID and PIN, contact the college. Instructions are on the Office of Curriculum and Registration web page. These are permanently assigned numbers. They do not change from semester to semester. Please store them in a safe place – you'll need them to access various student services.

Lost your SID and/or PIN? If you misplace your SID and PIN:

• Graduate students – Call the Graduate College at (520) 621-3471.
• Undergraduate students – Follow the instructions on the web page, “How to Obtain Your PIN”

The University of Arizona requires all students to submit immunization records. For more information regarding the requirements and/or documentation needed please visit the UA Campus Health website at: http://www.health.arizona.edu/webfiles/health_services_immunization_requirements.htm. If you believe you should not have to submit this information you may contact the Measles Coordinator (see below). International students please follow the immunization requirements at the Campus Health website: http://www.health.arizona.edu/webfiles/insurance.htm.

Measles Coordinator
Campus Health Service
The University of Arizona
P.O. Box 210095
Tucson, Arizona 85721-0095
Fax # (520) 621-9471
Phone # (520) 621-2384

Once you have your ID and PIN, go to the UANetID page to establish your email account and set up your access to UA online services, including Student Link.

A UA NetID and password are required to:

• establish and use your UA email account
• access the UA Library on line
• access some web courses
• access computing accounts required for some courses
• access University-licensed software
• and more …

Establishing a UA email account:

1. You must have your UA NetID and password in order to apply for a UA email account.
2. To establish your email account, go to the Account Program and follow the instructions.
3. Your email address will be <your NetID>@email.arizona.edu

Forwarding your UA email account to another email address:

Many students prefer to use an alternative email address to receive email from the University of Arizona. To forward your UA webmail account to another email address:

1. Log in to your UA email account.
2. Click on “Filters.”
3. Click on “Forward.”
4. Enter the email address(es) where you’d like your email forwarded.
5. If you wish to keep a copy of your messages in your UA email account, check the box before closing out.

If you have technical problems in establishing your email account, contact the CCIT Help Desk at 621-HELP (4357) M-F 8am-5pm MST or file a problem report on line at: https://www.email.arizona.edu/horde/services/problem.php.

Let us know your UA webmail account

Once you’ve established your UA email account, please send an email from that account to distance@email.arizona.edu. This is the address we will use to contact you.

Student Link is your access to all your personal information. It includes a list of courses for the current semester, including associated links to course readings in the digital library and to WebCT. You can get your grades, look at your schedule, and get your SAPR (Student Academic Progress Report). On-campus students register through WebReg and pay through WebPay – but don’t use these if you’re a distance student!

Distance students may access the following areas of Student Link:

• Academic –Schedule, Grades, Profile
• Personal – Addresses, Personal information, Privacy restrictions, Work phone
• Preferences – Guest manager, Account settings, Display preferences
• Main page: Access web courses and electronic library reserves specific to your courses

IMPORTANT! Distance students should NOT access the following areas of Student Link:

• Feel free to explore Student Link. However, do not register or pay your distance course tuition and fees through Student Link.
• Registration – Distance students should never register through WebReg in the Registration area on Student Link. Never add or drop a course or change to audit through this site. You must register and change course status on the UA Center of Distance Learning web s ite. If you change anything through WebReg, you may end up with an incorrect status which may affect your grade. In addition, you will not be eligible for refunds.
• Financial – Distance students should not access the financial section. Distance students are invoiced through the Office of Outreach College, not through the UA Bursar’s office. Do not pay for your Distance courses through Student Link. Therefore your financial history will not show up in this area.

Before you can be admitted into a UA Distance Learning program, you must be eligible for admission as a degree-seeking or non-degree student graduate student at the University of Arizona. You can find these eligibility requirements spelled out on the Graduate College Admissions Requirements web page. Please make sure you read the Additional Admission Information And Requirements For International Students, including the Proficiency in English section. Since you are not planning to come to the United States, the health insurance and financial guarantee sections will not apply.

• Undergraduates: All students whose native language is not English must meet the minimum required TOEFL score of 500 (paper-based test) or 173 (computer-based). This requirement is waived only if you have completed a four-year Bachelor's degree from a U.S. college or university.
• Graduates: International applicants whose native language is not English are required by the Graduate College to submit a minimum TOEFL score of 550 (or a score of 213 on the computer-based test). Some departments require a higher score; refer to departmental instructions for further information. Score test results are valid for two years from the test date to the proposed semester of enrollment. Applicants generally are not required to submit TOEFL scores if they completed 2 years of full-time, upper division academic study in the U.S. or have received a bachelor’s degree or higher from an institution in the United States, English-speaking Canada, the United Kingdom, Australia, or New Zealand.

• Web-based courses: Web-based courses are accessed over the Internet.
• Video-taped courses: We suggest that overseas students taking video courses select the webstreamed option, rather than DVD's, if they have good broadband capability. In order to keep up with the course schedules, DVD's are sent by Federal Express every week. There are substantial additional fees for sending these materials overseas. In addition, students often experience substantial delays when these products are held up at customs in their countries.

The Outreach College’s UA Distance Learning unit carries only the logistical and administrative functions for distance courses at the University of Arizona. The faculty in the individual departments create the distance courses and request our services to assist them in putting them on line and getting students registered for them. Currently, only faculty employed by the University of Arizona teach our credit distance courses, and I am unaware that any departments have hired from outside the university. However, if you would like to contact a particular department, you can find departmental contact information on the University of Arizona web site.

Contact the University Advisors: univcoll@u.arizona.edu

Although the University of Arizona does offer undergraduate distance courses, you currently have to come to campus to complete all bachelor's degrees. The University of Arizona offers full degree programs at a distance only at the master's level.

There's no online business program in Business Administration at the University of Arizona. There are evening and weekend MBA programs for working professionals. If you have any interest in either of these programs, please refer to the College of Business and Public Administration web site.

A referendum approved by Arizona voters in November 2006. Proposition 300 provides that university students who are not U.S. citizens or permanent residents, or who do not have lawful immigration status, are not eligible for in-state tuition status or financial aid that is funded or subsidized by state monies. If you (a) do not receive in-state tuition status, and (b) do not receive financial aid funded by state monies (Arizona), then you are NOT affected by Proposition 300. If you (a) receive in-state tuition status, or (b) receive financial aid that is supported by state monies (Arizona), then you are affected by Proposition 300.

For more information on what you need to do to comply with Proposition 300 read our Explanation of Prop 300 information and also What is Prop 300. There will be no refunds available if you do not provide the correct documentation within 10 days of registering.

If you did not previously complete a Domicile Affidavit Application to prove your Arizona residency you must do this also http://www.law.arizona.edu/tradelaw/PDF/DomicileAffidavit.pdf. Once you complete the application mail it to the Residency Classification Office, the address is at the top of the form. For further information regarding UA Residency Classification please check out this page: http://www.registrar.arizona.edu/residency/residenc.htm.

Video courses: The Distance Learning Coordinator handles the shipment and receipt of homework, exams, and course handouts. Course materials are sent to students as soon as classes get underway. There will be an additional charge for course notes. Students fax or mail homework to the Distance Learning office.

You may be asked to select a proctor for your tests and exams. When examinations must be supervised, the coordinator faxes, emails or mails a copy of the exam questions to the proctor. After the examination, proctors are asked to return the exam to the coordinator, who will log it and pass it on to the instructor.

Specific instructions and contact information for the distance learning coordinator are sent to each student at the beginning of the semester.

Web-based courses: There is no standard way of handling homework, course notes, tests and exams for web-based courses. Most professors will post their policies and methods for handling these on their web sites. If you have difficulty getting the information, contact the UA Distance Learning office.

You may be asked to select a proctor for your tests and exams. In such cases, professors or TAs will usually make arrangements with your proctor for receiving and returning the exams via fax, mail or email.

Proctors: Where applicable, students are asked to select a proctor to supervise examinations. The proctor may be one of several people, including company, academic or public librarians; managers; military officers; company human resource representatives and education coordinators; or personnel in formal testing sites. The proctor agreement form can be downloaded from this web site.

Textbooks: The required textbooks for each of the courses for which you’re registered are listed in the individual course descriptions on the UA Distance Learning web site. You may purchase your textbooks from the bookseller of your choice.

IMPORTANT! Do not use the regular UA registration system (WebReg or RSVP) to add, drop or change from credit-to-audit or audit-to credit any Distance Learning courses.

Any action you wish to take to add or drop a distance course or to change from credit to audit (or vice-versa) must be done through the Outreach College Registration Office. Please do not attempt to take such action yourself through the University of Arizona RSVP system or Web Registration.

Changes are very easy to make. You don’t have to fill out any forms. We require written confirmation of course modification requests before we make any modification to your schedule or issue any refunds. Go to the online form to add/drop a course or change from audit to credit.

We'll send you a confirmation email when we receive your written drop request. If you don't get an email from us, please send us an email. Sometimes our emails don’t get through to you. The drop will be recorded in Student Link. You are not officially dropped until the record appears in Student Link.

The Peterson's Guide to Distance Learning is a comprehensive web site for distance learning education in the United States.

You’ve mistaken us for the Arizona School of Health Sciences, located in Mesa, Arizona.

A complete list of distance learning courses available through the University of Arizona, Arizona State University, and Northern Arizona University is available on the The Arizona Universities Network web site (http://www.azun.net/).

We state the official Undergraduate and Graduate College policies below. However, it’s important to confirm that your department follows the general UA policies. Contact your academic advisor in your major department about this.

• The Undergraduate College Bulletin states that “A maximum of 15 credits completed as a non-degree seeking student may be used for fulfilling undergraduate degree requirements. Non-degree students are not eligible for scholarships or financial aid. Non-degree students are not eligible for housing during Fall or Spring semesters, but may apply for Summer housing. A student disqualified from the University cannot attend as a non-degree student.”
• The Graduate College Bulletin states that “Individuals holding a bachelor's degree, or its equivalent, from a college or university which grants degrees recognized by The University of Arizona, may enroll in graduate-level courses without being admitted to a graduate degree program. Such students may enroll in graduate-level course work as their qualifications and performance permit. Up to twelve (12) units of graduate credit, earned in non-degree status and/or transferred from other institutions, may be petitioned for application toward an advanced degree once the student obtains regular admission to a degree program. International applicants requiring a student visa are not eligible for graduate non-degree admission.”

If you were officially admitted to the University of Arizona when you took those courses, any courses you took for academic credit through UA Distance Learning have the same status as on-campus courses. On your record, there is no differentiation between courses taken at a distance and those taken in class. Thus there is no need to “transfer” those courses. They’re already on your transcript as regular UA classes.

Currently, the only Ph.D. degree that can be completed entirely at a distance is the newly developed Ph.D. in Nursing. This program is not handled by UA Distance Learning.

UA Distance Learning is unable to process financial aid payments. If you have financial aid paid directly to you, you can use it to pay your tuition.

UA Distance Learning requires payment for courses immediately before you can be registered for any courses during any semester (fall, winter, spring, summer). This applies to financial aid recipients regardless of the semester. If you have registered for the Tuition Payment Plan (or your company has agreed to pay) and fail to make a payment you are subjected to a late charge of 1.5% per month or 18% per annum. The Tuition Payment Plan is only available fall and spring semesters. We reserve the right to drop you from a course for any non-payment of your balance.

We certainly want you to successfully complete your courses, but should you find you must drop, please note the University of Arizona refund policies. Refer to the online schedule of refund dates for this semester which can be found on the UA Bursar’s Website or our home page under Important Dates. If your course is a late start course (meaning it did not start on the 1st day of the UA’s semester) then the refund period is 2 weeks after the 1st day of class. Refunds to credit cards will be processed within 48 business hours of drop request. Refunds by check can take up to 8 weeks for the University of Arizona to process the refund. During high volume these processing times may fluctuate.

For students with employee education benefits: If your employer does not pay for your class, you will be responsible for paying all applicable tuition and fees.

These options refer to the delivery method for a course. If a course is offered via Web Delivery, then the course typically will use a web platform like D2L http://d2l.arizona.edu. If the course is listed as Video-Streamed then the lectures will be recorded and then the recording can be viewed on our website: www.ceao.arizona.edu/uadistance.

Videostreaming:
Regular on-campus lectures are recorded and digitized. The lectures are uploaded to a course web site for viewing on your computer. All students taking video-based courses are given access to the videostreamed lectures.

Videostreamed lectures are generally available on the Internet by the evening of the day the lecture was given.

Required software (free downloads) to view lectures and notes:

• Windows Media Player 7.0. Version 7 is recommended for optimum viewing.
• Adobe Acrobat Reader.

Minimum hardware and software for viewing Video-streamed classes:

1. Pentium II MMX 333
2. Windows 98, 2000, ME, XP
3. Internet Explorer 5 (does not work with Netscape)
4. Sound card
5. 128kb/sec or better internet connection

DVDs:
In addition to receiving the videostreamed lectures, some courses may offer DVDs of the course lectures. The DVDs are sent by Federal Express once each week.

Accompanying web sites: Many instructors have created web-sites to supplement their videostreamed lectures. In addition, some courses offer online discussion areas and chatrooms where students and TAs can discuss course materials, homework, exams, etc. Students will be given access to these passworded web sites after they have registered for the course.

Web-Based Courses:
Lectures and course materials are delivered through Internet/Web. Some professors may include a conferencing capability for student, TA and instructor discussion. Courses may be enhanced by print materials, DVDS, and audio or video tapes. Students will be given access to password-protected course web sites. Some professors prefer that the students contact them directly. Others prefer that we pass on your email address to them. You’ll be given detailed instructions after you’ve registered.

D2L access: Many professors use the course management platform D2L (Desire-2-Learn) for the basis of their web course. If your professor is using D2L, you can access it through the UA Learning Technology Center’s D2L web site: http://d2l.arizona.edu/. You will need your UA NetID and password to log in. Go to the UA NetID Login panel on the left side of the screen. Make sure you check your browser before attempting to log in. If you have not created your UA NetID and password, go to https://netid.arizona.edu/newid.html and follow the instructions.

The University of Arizona no longer mails grade reports. The final grades are posted by the Office of Curriculum and Registration in Student Link.

You can get your official final grade on line from Student Link:

1. Go to the UA home page (www.arizona.edu).
2. Click on "Student Link" on the lower navigation bar.
3. Enter your student ID (SID) and PIN to get access to your student records.
4. Then click on "Grades."
5. Use the drop-down menu to get to the semester you’re interested in. Click on “View.”

How do I print a grade report?

1. On the upper navigation bar, click on “Print View.”
2. Click on “Print.”
3. Close the PrintView window after you’ve printed the report.

How do I get my name and Student ID to show up on the report?

A report can be printed for various uses such as submitting to employers for tuition reimbursement. When printing for official use, make sure the display option is turned on showing your name and student ID.

To activate the display option to print out a copy with your name and SID on it:

1. If the Print View is open, click on “Close.”
2. On the lower navy blue navigation bar, click on "Preferences"
3. Click on "Display Settings."
4. In the box "Show Display Name" check the box (“Click this box to display the student name and SID on all PrintViews.”).
5. Click "Update."
6. A message will say “Successfully updated user preference.”
7. Click on “Academic.”
8. Click on “Grades.”
9. Use the drop-down menu to get to the semester you’re interested in. Click on “View.”
10. On the upper navigation bar, click on “Print View.”
11. Click on “Print.”
12. Close the Print View window after you’ve printed the report.

Possible grades

See the University of Arizona Academic Policies, Grades and the Grading System for a listing of all possible grades.

Requesting an incomplete (“I”)

If you are unable to complete a course within the prescribed time, you may request an incomplete from your professor. If the professor grants the incomplete, you must mutually agree to the conditions upon which you will complete the course, and in what time frame. The university has strict policies on the granting and term limits of incompletes (see University of Arizona Grading Policy Manual for details).

If you should receive an incomplete, complete the course later, and then need a written copy of your grade, you can contact the University of Arizona Office of Curriculum and Registration for a transcript.

All requests for Transcripts must be made to the Registrar's office. For more information on how to request a copy of your transcripts, including how to submit a request online please go to: http://www.registrar.arizona.edu/transcripts/default.htm

• Option #1: The Department representative can call Distance Learning at 626-2079 with the course information including Title, Number, Instructor, Delivery Method, and the max number of distance students allowed into the course.
• Option#2: Complete the Course Set-Up Request Form.

We begin processing distribution returns 45 days after the end of the semester or once we have received tuition payments in full for a course. Each return is processed according to the previously established agreement.

** Please Note** Faculty members: We do not control the actual amount of revenue paid to you. This is typically at the discretion of your college or department and is not determined by Distance Learning.